We accept following forms of payment: cash, cashier's check, bank certified checks, money orders, and the following major credit cards (Visa, Master Card, Discover and American Express). Credit card purchases $5000.00 and greater will have a 2% surcharge fee attached to the total that will be noted on your invoice.
We will accept personal or business checks for DEPOSIT ONLY. There is a minimum 10 business day wait in order for the check to clear the bank and funds received. We require final payment to be made by major credit cards (Visa, Master Card, Discover, and American Express) cash, cashier's check or bank certified checks, and money orders or that customers submit payment and wait the 10 business days for pickup.
When paying the deposit with personal or business checks it must have the customer's name, driver's license, and date of birth on the check. Also, a physical address must be listed. If the check list a PO Box address, please write your physical address on the check. Please ensure this information is on the check, otherwise, it may delay your order.
There is a $35.00 "NSF" fee charged or maximum fee allowed by law on all returned checks, plus any Attorney’s or collection fees associated with collection of check.
Stump's Smokers, LLC is required by law to charge applicable Georgia state sales tax on every item sold to any Georgia customer for which a sales tax exemption certification has not been provided or any sale made over the internet that is picked up at our dock by a out-of-state customer and not picked up by a commom interstate carrier. When ordering please indicate clearly which items are tax exempt.
There is a minimum 50% NON-REFUNDABLE DEPOSIT required on all orders. Deposit may be greater depending on the products ordered. Please contact Stump’s Smokers, LLC for deposit requirements and payment options on your order.
At Stump's Smokers LLC's option, export orders may be subject to special export terms and conditions. All orders must include deposit or full purchase (at Stump's Smokers discretion) thru Visa, Mastercard, Discover or American Express. All payments must be in U.S. dollars. Stump's Smokers, LLC shall have the right to set-off and deduction for any sums owed. If a customer fails to make payment within (5) days, Stump's Smokers, LLC may defer shipment until such payment is made, or may, at its option, cancel all or any part of unshipped order.
When a product is ordered, you will receive two copies of your order invoice. One is your copy to retain for your records and the second is to be reviewed, signed, and sent back to Stump’s Smokers, LLC at the address on the invoice. Orders are not fully processed until the customer signed copy is received by Stump’s Smokers, LLC. This signed invoice is to ensure your understanding of products ordered and for you to determine your order's correctness.
Due to the custom nature of our products, any features added, modified, changed, etc. by the customer after initial order must be verified/confirmed in writing by the customer to Stump’s Smokers, LLC. All changes must be received in a signed letter by the customer or via email with your name attached notifying us and agreeing to the change and or any additional charges. You may call our office to discuss the changes to your order however; we will still require written documentation of the changes and agreement to price.
Order changes may/will delay your original completion time. Significant/Extensive changes from the original order will incur design fee charges. Additional payments will be required on customer changes. Written change orders are to ensure that both parties understand the changes made by the customer and the customer agrees to additional costs, if any.
Unless otherwise stated, crating and shipping fees will be charged for shipments to a customer's residence anywhere in the continguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico and export orders. Any extra charges incurred for additional services, such as customer's carrier, or special handling by the carrier, must be paid bt the consignee. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If product is damaged in transit, consignee must file a claim with the carrier.
Other than for products damaged in transit, the customer is responsible for all shipping charges incurred in both directions for products that are returned to us for any other reason.
Payments, whether deposit or in full, constitutes customer's agreement to Stump’s Smokers, LLC order policies stated above, regardless of a received customer signed invoice.
Again, there are NO REFUNDS OR REBUILDS on any orders and because of the custom nature of our smokers.
There are no guarantees or estimated times given on completion dates.
Any and all specifications are subject to change at the manufacturer's sole discretion.
If you have any questions pertaining to our Policies, please contact Stump’s Smokers, LLC